Services

FOR 40 YEARS LEADER IN THE DESIGN AND CONSTRUCTION OF FINISHING LINES FOR POTS

BONTEMPI SRL assistance team is made up of highly qualified professional technicians, all regularly trained within the company. The numerous customers, scattered in more than 54 countries around the world, are guaranteed first-class technical support through the latest technological tools, in addition to the classic assistance service for the end customer.

BONTEMPI service team speaks Spanish, English and Russian and can count on the support of supplier technicians, who, being international brands, also have native-speaking technicians if necessary. The Customer Care team guarantees immediate telephone assistance (technical and commercial) both during the production phase of the machine and during and after the expiry of the warranty period.

BONTEMPI offers the possibility to organize the intervention in the shortest time by specialized technicians to respond to requests for technical assistance, installations and / or training at the end customer. This service can be requested directly through the "ON SITE ASSISTANCE" section of the new website.

At the end of 2019, we also implemented a video conferencing service which, together with the remote assistance service for the latest technology machinery, allows to reduce downtime and to offer a better service to the customer. In order to use this service, the customer must contact BONTEMPI who will provide all the necessary information.

Customer service

Thanks to the customer service, BONTEMPI is always available to listen to the customer and offer advice on how to best use the machinery, adapt it to new needs and anticipate any problems.

Spare parts and repairs

In case of technical problems related to the machine, BONTEMPI provides a team capable of rapidly carrying out the assistance interventions, identifying the degree of criticality of the problem and the actions that must be implemented to solve it.

Custom mainteinance contracts

In order to minimize interruptions in production, BONTEMPI offers customized assistance contracts which also include preventive maintenance on Bontempi machinery or finishing lines.

50 years of experience gained by Emiliano Bontempi within the metalworking sector

© 2020 BONTEMPI SRL - VIA CAPORALINO 1/I 25060 - Cellatica (BS)
P.IVA C.F. 03414090179 - REA 393141 - CAP.SOC. € 30.000 i.v.
Tel. +39 030 252 2999 - Fax. +39 030 277 0644 - Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

code, project & design by Fogliarini - Brand Identity Design